Privacy Policy

Eli-Solutions (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a form, opt in to communications, or use our services.

1. Information We Collect

We may collect personal and business-related information, including but not limited to:

• Name
• Email address
• Phone number
• Business or organization name
• Billing and payment details processed by third-party providers
• Website usage and device information such as IP address, browser type, and pages visited
• Message and communication history when you contact us or use our systems

2. How We Use Information

We may use your information to:

• Provide, operate, and improve our services
• Respond to inquiries, support requests, and setup requests
• Send administrative notices, account updates, and service-related messages
• Deliver SMS, email, or other communications you have opted into
• Process transactions and manage subscriptions
• Maintain security, prevent fraud, and comply with legal obligations

3. SMS and Communication Consent

If you provide your phone number and opt in, you agree to receive SMS messages from Eli-Solutions related to your account, onboarding, support, appointments, or service updates. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us directly.

4. How We Share Information

We do not sell your personal information. We may share information only as needed with trusted service providers that help us operate our business, including:

• Payment processors such as Stripe
• Messaging and CRM providers such as GoHighLevel and Twilio
• Website, hosting, analytics, and infrastructure providers

These providers are permitted to use your information only as necessary to provide services on our behalf or as otherwise required by law.

5. Cookies and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to analyze traffic, improve user experience, and measure the effectiveness of our marketing. You can manage cookie preferences through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission or storage is guaranteed to be fully secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information only for as long as needed to provide services, fulfill the purposes described in this Policy, resolve disputes, enforce agreements, and comply with legal obligations.

8. Your Choices and Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your information. You may also opt out of certain communications at any time using the unsubscribe link in emails or by replying STOP to SMS messages.

9. Third-Party Links and Services

Our website or services may contain links to third-party websites or tools. We are not responsible for the privacy or security practices of third parties.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of those changes.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Eli-Solutions
Email: [email protected]
Phone: 904.293.4426
Website: https://YOUR_DOMAIN.com